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Plain Words – the Documentation and Training People

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Note Taking & Minutes for Meetings

Minuting Disciplinary & Grievance Meetings

Care Notes & Reports – Training Course Outline

Most people communicate in writing every day of their working lives. When your work involves supporting or caring for people, the quality of this written communication (its clarity, accuracy and completeness) can affect the care and support they receive.

Care notes training will help you write notes and reports that say what you mean. This course not only covers the basics of how to improve your writing skills but also how to make sure your written communication helps you in your day-to-day work.

What you will learn on this care notes course

By the end of the course, you will know how to:

What our customers say

“Alison was an excellent tutor, confident and able to impart her knowledge to me in an approachable manner. Thank you.”

ER, The Salvation Army

“Have learnt quality over quantity, straight forward, simple and specific style of writing.”

AS, The Salvation Army

“It was really fantastic. The presenter was excellent!”

IO, St Mungo’s

How we deliver the course

This is a one-day course.

It is available as a private tutor-led course at your premises.

You also have the option of:

Course Contents

1. General principles

For example:

When your role involves caring for or supporting other people, the records you create have to serve a number of purposes. You have to share information, but also respect an individual’s right to confidentiality and you need to be aware that the records you write may be read by a number of other people.

2. Making useful notes

Pre-Course Questionnaire

When you book we send you a questionnaire which we ask you to return to us before you attend the course. This enables our Trainers to assess your needs in advance.

Sometimes a lot of things are discussed at a meeting – whether this is a meeting about a client, such as a case conference, or whether it is a general team meeting. You can’t write down everything that is said, but you need to make sure you don’t miss anything important.

If you need to contribute to the meeting as well as take notes, you need to do some preparation – we will guide you through the steps you should take.

Sometimes you are so busy writing down what’s just been said that you miss the next thing. We will show you some useful note-taking techniques for reducing the number of words you write while making sure you record enough information.

3. Content and structure

You may gather your information from a lot of different sources, both written and verbal (by talking with other people). This information is very unlikely to be organised in any way, and you need to sort it out before you can use it.

You may need to summarise progress made, either by the client or by your organisation in implementing some planned element of care or support. Creating a useful summary gets easier with practice, and you will have the chance to practice creating a summary during the course.

There are a number of options available when you come to structure your information. The one you choose depends on the type of information and how you want to present it.

You may have to fit your information into categories that have been set down for you. For example, you may be working with the Care Programme Approach (CPA) framework, be recording goals or aims and the outcomes of interventions in a client’s care plan or be describing the help that a client needs with the activities of daily living.

Hints and tips to get you started – and keep you going.

4. How's your handwriting?

A look at what contributes to legible handwriting and some exercises to prevent cramp or tiredness

5. Clear, concise notes

These writing skills are relevant regardless of the type of document you are writing. They all need to be clear, accurate and easy to understand.

Want Something a Little Different?

Give us a call today and we will tailor a course to suit you!

6. Editing your work

Even very small pieces of writing – a note written for a colleague just before your shift ends, for example – benefit from a quick read-through to make sure you’ve been clear. More substantial pieces of work – a short report, perhaps – may need some changes from your initial rough draft.

You’ve said something needs to be done – but are you going to do it, or are you expecting someone else to do it? When is “tomorrow” – the day after you wrote the words or the day after I’m reading them?

If you use Word™ to write your reports, you can take advantage of its spelling checker. If you know how, you can ignore words that Word thinks are spelling mistakes but are just words you use in your role.

Book Now!

For details of timetabled courses, see the schedule.

To reserve your places you can book on-line, book a private course or call us on +44 (0)844 445 7743.

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