Catherine O'Neill – Trainer and Writer
Catherine O'Neill has been working as a technical writer and trainer for 20 years: over ten of those with Plain Words.
Her expertise lies in developing user guides, reference material and on-line documents and in creating and presenting training courses. She has also been heavily involved in reviewing material for conformance to industry-accepted standards.
She has an English degree and is a Fellow of the ISTC. Catherine sees Technical Writing and Writing Skills Training as the ideal way to put her expertise to real use in the business world.
She is passionate about her work and strongly believes that good, easy-to-use documentation adds value to products. It is especially important for software products as it’s the most visible part.
She says, “Good documentation not only supports your users, it also enhances your company image: it’s worth learning how to get it right.” Catherine's breadth of experience makes her ideally qualified to teach our full range of courses, from technical documents through to business correspondence.
