Julie Hallett – Project Manager

Julie’s expertise lies in course development and training, user guides, technical specifications, and quality procedures (ISO9000), along with project management. She also has a BEd degree.

She says that “Good training course material needs to be clear and concise. It also needs to have a logical flow and incorporate a lot of interactive activities, such as hands on use of the system and discussion boards.

User documentation should be used to support training course material. This gets users comfortable with using and navigating the information in order to solve their problems and answer their queries, the idea being to deter them from too readily using the help desk.”

More of the Management Team

Janet Basdell

Founder and Director. Janet is a highly experienced technical author. Before starting Plain Words she was involved in all aspects of documentation production as an author, editor, translator and documentation manager.

Peter Meherne

Director. Peter has a wealth of experience in IT as a systems analyst, project manager, trainer and course developer.

Abi Smith

Training Manager. Abi has been part of the Plain Words team since 2001, progressing through various roles and gathering a substantial knowledge of the business along the way.

Alison Reeves

Senior Consultant and Project Manager. Alison's expertise includes developing on-line help systems, writing user guides and producing training course material.

Iain Harrison

Web Manager. Iain is an experienced technical author, web designer and developer. He looks after our web sites as well as developing useable and effective sites for clients.

Get in Touch …

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