Alison Reeves – Project Manager

Alison Reeves is a Senior Consultant and Project Manager. Her expertise includes developing on-line help systems, writing user guides and producing training course material.

She is a fully qualified Information Mapping and DocuTools practitioner, and has both a Business and a Marketing degree.

Alison sees a strong link between good Help systems and Sales and Marketing:

“The most important function of a Help system is to provide the answer to a user's problem. But, there is another issue – brand loyalty. Help systems are used regularly – a few times a week or a good deal more in some cases. In addition to offering assistance, your Help system acts as a company representative, which is why the look and feel needs to be appealing and welcoming and reflect your ‘brand’.

One thing is certain: the winners in the IT world rank Help and user documentation with the same level of importance as the product. Admittedly, there wouldn’t be Help without a product, but it’s also true to say that a product wouldn’t be complete without Help.”

“…the winners in the IT world rank Help and user documentation with the same level of importance as the product.”

More of the Management Team

Janet Basdell

Founder and Director. Janet is a highly experienced technical author. Before starting Plain Words she was involved in all aspects of documentation production as an author, editor, translator and documentation manager.

Peter Meherne

Director. Peter has a wealth of experience in IT as a systems analyst, project manager, trainer and course developer.

Abi Smith

Training Manager. Abi has been part of the Plain Words team since 2001, progressing through various roles and gathering a substantial knowledge of the business along the way.

Julie Hallett

Project Manager. Julie's expertise lies in course development and training, user guides, technical specifications, and quality procedures (ISO9000), along with project management.

Iain Harrison

Web Manager. Iain is an experienced technical author, web designer and developer. He looks after our web sites as well as developing useable and effective sites for clients.

Get in Touch …

For more information call us on +44 (0)1635 202013 or email us at .