Plain Words – Job details

Job reference 1746 - Customer Services Editor/Administrator

Summary

Customer Services Editor/Administrator to work for the most prestigious retail store in the world! Your role is to to check, amend and approve all store correspondence to customers - emails and letters.

Location

Osterley

Start date

ASAP

Overview

• Check, amend and approve all store correspondence to customers sent by email or letter
• Ensure written customer communications are professional, and adhere to brand guidelines with correct layout, spelling, and grammar
• Check all communications received by Customer Services have been approved by a Business Manager, Head of Retail or equivalent
• Notify sender when communication has been approved and provide details of any amendments made
• Maintain a list of personnel who do not require correspondence approval
• Maintain records of original and checked correspondence
• Provide statistics including a league table to measure the rate of corrections by division
• Use Charter to check, amend and approve letter and email communications sent by the Customer services department within the deadlines sent

Requirements

Deliverables and ways of working

• When required record accurate details of complaints, enquiries and commendations
• When required process customer commendations
• Keep informed of key personnel
• Maintain good housekeeping

Key Performance Indicators:

• Check and approve communications within 24 hours of receipt in the ‘letters’ inbox
• Ensure 100% accuracy of spelling and grammar in all communications
• Produce a weekly report on failure rates to include a league table by division

Details

Many benefits including:

• Business clothing allowance
• Staff discount & reward points
• Pension scheme
• Long service awards
• Health care plans
• Childcare vouchers
• Travel loans

Salary

From £17,400 to £20,400 per year

Interested?

Email with the reference number of the vacancy. If you have not already registered with us or simply want to register for inclusion on our candidate database please give us the following details:

• When you are next available
• Areas in the UK/abroad where you are willing to work
• What salary you are looking for
• A copy of your CV

To request an information pack either email or call us on +44 (0)1635 202013/+44 or (0)207 0960 749 and ask to speak to one of our Recruitment Consultants.