Plain Words – Email Masterclass – Course Outline

Email Masterclass – Training Course Outline

You write emails on a daily basis but do they always get the results you want?
Are some of your email habits working against you? And did you know that each of us can spend up to 20% of our time—that’s a day a week—dealing with the email we receive?

On our half-day Email Masterclass you will learn the seven principles that make email work. This includes how to organise your content and consider your audience, to get the best results from the emails you send. We discuss things that can affect the tone of your emails, and what to do if an interchange is becoming heated. We also touch on technical issues to help you make the most of your email software, but the course does not cover specific use of email software in detail.

What you will learn on this course

By the end of the course, you will know how to:

What our customers say

“I feel the course has highlighted errors I make every day in emails and has developed my skills to overcome these.”

Dana Taylor, John Wiley

“I have found this very useful as I have more of an idea about how to structure emails and what is the best way to put things.”

Laura Girling, John Wiley

“Excellent course, great trainer: friendly, relaxed, engaging.”

Michael du Toit, Perform Group

Course Duration

This course is a half-day, interactive workshop. Delegates learn the techniques through group discussion and exercises and can practise them on emails they have brought to the session.

If you prefer a one-day course why not go for Business Writing Duo? Improve your punctuation in the morning and learn how to write effective emails in the afternoon.
To find out more email or call + 44 (0)1635 202013.

Follow up session

Get the most from a staff training day and make sure valuable ideas aren't forgotten by booking a follow-up session. Our trainer will visit you again a month to six weeks after your course to give delegates the chance to:

Course Contents

Introduction

Pre-Course Questionnaire

When you book we send you a questionnaire which we ask you to return to us before you attend the course. This enables our Trainers to assess your needs in advance.

1. Get to the point

2. Only write it if you’d say it to their face – while your boss is watching!

3. Use the power of the subject line

Other Courses That Might Interest You

Brush Up Your English!

Effective Business Writing

Business Writing Duo

Business Writing Workshop

Plain Words Diploma in Business Writing

4. Make email work for you, not against you

5. Write for keeps; write like a pro

6. Don’t make spam

7. What does your inbox do for you?

Book Now!

For details of timetabled courses, see the schedule. For prices, see the costs table.

To reserve your places you can either book on-line or call us on +44 (0)1635 202013.

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